Orders, Payment & Shipping

Due to all the measures we’ve put in place to protect our teams which is basically just the two of us, you may experience some changes in our delivery service. We will do our best to get your order to you as quickly as possible which may take up to 7 days for our standard delivery option.

Ordering

Add the item to your shopping bag and then go to checkout (or click the checkout button)

During checkout, you will need to enter payment information and add shipping address.

You can also review your order before its final.

After you place an order, an order confirmation immediately appears in the same window.

The confirmation order number will be sent out to your email.

Shipping & Delivery Rates

Shipped Products

We aim to ship out your order as soon as possible after payment receipt. Orders placed on weekends and holidays will begin processing the following business day. Once processed, packages will be ship within 3-5 business days via a reputable shipping company.

We are currently offering a flat rate for shipping below RM 300 within Malaysia.

- Peninsular Malaysia – RM 10

- Sabah/Sarawak – RM 15

- Singapore & Brunei - RM 40 - RM 80 (depending on the quantity)

- International Shipping - RM 80 - RM 120 (depending on the quantity)

FREE Delivery on orders over RM 400 (Applicable only within Malaysia

International shipping is available. Please email us at elleandshayne@gmail.com for further enquiry on the delivery

Elle&Shayne cannot be held responsible for lost or stolen packages once we have tendered to the carrier

Digital / Printable Designs

Once your order is placed and payment has been received, we will email it out within 1-2 business days. For customize products, once finished, a PDF file will be emailed to you for printing. Our turnaround time for emailed printable designs is typically 5 - 7 business days for customized orders. Your digital downloads will expire after 6 weeks.

Payment Options

We accept payments through our online shop using all major credit cards, PayPal & Local Malaysian Bank Transfer. Order will only be processed after payment has cleared.

Credit Card Payment

For Credit Card payment. Click on PayPal and proceed payment with your credit card. NO PayPal account is required.

Local Bank Transfer

Bank : Maybank Berhad

Name : Elle & Shayne Design Studio

Account No : 5648 9210 9127

Payment has to be made within 24 hours from your purchase order. Kindly email us your transaction receipt to elleandshayne@gmail.com and we will process your order.

Upon failure to do so within the stated duration, your purchase will be automatically cancelled.